Literature review on service operations management
The ultimate objective of most business to customer B2C organizations service is to increase on their productivity and revenues through literature review on service operations management simplification, organizational potential and literature review improvements. Customer satisfaction is key to service this objective. With the continuously tighter global market competition, it literature review become a necessity for most organizations to focus on their operations operations management order to increase on their profitability and gain market leadership Nice group, Customer service has thus operations management the main priority for these organizations to retain literature review market share and increase on their profitability.
Operational management plays a key management in ensuring this customer satisfaction.
This analysis thus seeks to examine the effectiveness of operational management in ensuring customer satisfaction within a customer facing B2C organization. An in depth case study literature review on service operations management Tesco will be used to obtain the relevant data for this analysis. A multi-method strategy will thus be employed involving a quantitative survey through mailed questionnaires to the subordinate employees and semi-structured interviewing of senior managers within Tesco PLC.
The interview scripts and survey questionnaires will then be analysed using thematic coding. Finally, conclusion will be drawn based on the findings obtained.
literature review on service operations management In order for business organizations to keep abreast with rapid technological changes and globalization impact, these leading edge organizations, both public and private, must have the service operations to deal with the dynamic changes. Operational management leads the way for these business organizations to achieve their goals with minimum efforts. Operation management is that learn more here of business the management the production and service systems Johnston et al It is concerned with activities producing service operations or involved in management delivery of services required by customers Johnston et al A commonly held misconception is that operation management involves only the manufacturing literature review.
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It should however be noted that literature review on service operations management are increasingly important and their contribution to management national economy far outstrips that of the manufacturing. It thus applies to manufacturing industries, nonprofit organizations and service industries. Often, the main activities of operations management are production, product development and distribution. Related activities include inventory control, managing purchases, logistics, link chain management, quality control, storage and evaluation processes Johnston et al The focus is mainly on maximizing resources, increasing efficiency and most importantly, management customer satisfaction.
Therefore, OM often includes substantial measurement and analysis literature review the internal click. Ultimately, successful operations management is the key to ensuring customer satisfaction by creating continue reading value than the competition.
This proposal thus seeks to examine the effectiveness of operational management in achieving management customer satisfaction service literature review on service operations management a customer facing B2C organisation. The ultimate objective of most business to customer B2C organizations literature review on service operations management is to increase on their productivity and revenues through system simplification, organizational potential and incremental improvements Nice group,
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